Registration and auctions starting are free of charge.
No fees are collected from the Buyers.
A final value fee is charged if the item sells. It is 2% of the total amount of the sale, but not more than 12 € and not less than one euro cent.
Fees are also charged for using additional/advertising options.
These options have fixed fees and they are charged when starting and restarting an auction:
The fees are charged to Seller’s account. The amount is grand total, not including any additional taxes (not even VAT).
In case the user’s amount due to Balkan.Auction has reached 3.00 € by the end of the current month, the user is obliged to pay in full the amount due by the 10th day of the following month.
At the beginning of every month, the system sends out a notification of amount due and instructions.
Complaints and objections concerning charged fees are made within 15 days of the date of their charging.
A full list of all fees, in their charging order, is visualised on each Seller’s account, and entries older than 365 days are grouped.
Advertising options fees are non-refundable.
A final value fee refund system is inserted. Refund/Restore request can be made by the Seller if there is a canceled sale and under the following conditions:
If a user is required to make a guarantee fee payment to prevent any malicious/unfair actions (in accordance with General Terms and Conditions 10), the amount could be redeemed after 18 months (counting from the day of payment) of correct usage of the platform or in case of a premature termination of Balkan.Auction’s activity. The amount of payment could not be higher than 80 €.
Detailed information about all possible methods of feeding a user account, as well as its transactions - Profile / Account
The General Terms and Conditions and the Fee section are linked documents, therefore any change in fees reflects on the date of the last revision in General Terms and Conditions.